Solved
due an upgrade but cant need to chsnge address
Cant seem to change my address for new upgrade
Gemma MAnswer
iD Mobile Employee
September 6, 2026
Hi
I'm sorry to hear you're having trouble updating the delivery address for your upgrade.
As this is something that requires access to your order details, we'd recommend contacting our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat
They'll be able to check whether the address can still be updated and advise on the options available to you.
We hope this gets sorted for you quickly.
Regards,
Gemma M
The iD Mobile Social Media Team
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