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Stoney69
Community Member
August 31, 2026
Solved

due an upgrade but cant need to chsnge address

  • August 31, 2026
  • 1 reply
  • 12 views

Cant seem to change my address for new upgrade 

    Best answer by Gemma M

    Hi ​@Stoney69,

     

    I'm sorry to hear you're having trouble updating the delivery address for your upgrade.

     

    As this is something that requires access to your order details, we'd recommend contacting our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check whether the address can still be updated and advise on the options available to you.

     

    We hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 6, 2026

    Hi ​@Stoney69,

     

    I'm sorry to hear you're having trouble updating the delivery address for your upgrade.

     

    As this is something that requires access to your order details, we'd recommend contacting our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check whether the address can still be updated and advise on the options available to you.

     

    We hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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