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Community Member
AndrewWallace
Community Member
July 4, 2026
Question

due upgrade but the site wont load?

  • July 4, 2026
  • 1 reply
  • 13 views

What's going on I know it difficult to get hold of anyone by email or phone as customer service post COVID is dead but usually a companies upgrade sites actually load

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 6, 2026

    Hi ​@AndrewWallace,

     

    We're sorry to hear you're having trouble upgrading.

     

    Unfortunately, this isn't something we're able to assist with here. We'd recommend contacting our Sales team via Live Chat, as they'll be able to discuss the verification options available and help you complete your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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