Hi ​@Bearbear, 

Thank you for reaching out, and I'm sorry for any confusion regarding the upgrade options available on your two contracts.

You can only upgrade a handset once you're within the relevant upgrade eligibility period. Unfortunately, we're unable to process an early upgrade before the date, you're eligible, which is why the option may not currently be showing in your online account.

To check your upgrade options in the iD Mobile app:

1. Open the iD Mobile app and sign in.
2. Select the relevant mobile number.
3. Go to Manage or Upgrade.
4. Check the handset and plan options currently available for that contract.

As your two contracts have different end dates, the upgrade eligibility dates may also be different for each contract. Once you're eligible for an upgrade, the relevant options should appear in the app.

If an upgrade option still doesn't appear once you're within your eligibility period, please contact our Sales Team via Live Chat or by calling 0800 049 0250, and they'll be happy to check this for you.

Owethu