end of 2 year contract upgrade

Forum|Forum|19 days ago
September 20, 2026
1 reply
16 views

I am at the end of my 2 year contract and am able to upgrade. I would like to switch to pay-as-you-go sim only, how do I go about cancelling the plan I have?

Owethu M

iD Mobile Employee

Hi @Robo27,

Thank you for your message. I apologise for any inconvenience, but please note that you cannot switch directly to a Pay As You Go SIM only plan. However, you do have the option to upgrade to a SIM only plan from 24 days before your current contract end date.

To explore the available options and proceed with the upgrade, you can contact our sales team via Live Chat or by calling 0800 049 0250. Please ensure you are within the eligible time frame (from 24 days before your contract end date) to upgrade to a SIM only plan.

If you need any further assistance or clarification, please do not hesitate to contact us.

Owethu