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End of contract

  • June 4, 2026
  • 3 replies
  • 16 views
C
Community Member

I am at the end of my contract and i do not want a new phone at the moment. I also do not want to change my number or continue to pay the price of a phone contract. I have tried repeatedly to figure out how to change to sim only as you do not automatically reduce the monthly chanrge when the contract ends. How do i do this or do i just need to cancel my contract? 

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@Chapman195,

     

    Thanks for getting in touch.

     

    You don't need to cancel your contract if you'd like to keep your number and move onto a SIM Only plan.

     

    You can change to a SIM Only upgrade by following these steps:

    1. From your dashboard, scroll down and tap "View all upgrade deals".
    2. On the next page, select "SIM only deals".
    3. Scroll down and tap "Choose this plan" next to the SIM Only plan you'd like.
    4. Tap "Continue" and follow the steps to complete the order. A card verification will be required.
    5. Once completed, tap "Place order".
    6. You'll receive an order reference number confirming the upgrade.

     

    If you're having any issues completing the SIM Only upgrade online, our Sales team will be happy to help: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • June 5, 2026

    I am at the end of my contract and i do not want a new phone at the moment. I also do not want to change my number or continue to pay the price of a phone contract. I have tried repeatedly to figure out how to change to sim only as you do not automatically reduce the monthly chanrge when the contract ends. How do i do this or do i just need to cancel my contract? 

    I did this and went for a 30 day/monthly sim only. You can also call the sale team as I did and they sort it out for you. In the meantime look at the length and package online this will give you a wider idea of what's available.

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 5, 2026

    Hi ​@Chapman195 

     

    You can contact our Sales Team on 0800 049 0250 so they can assist you with your upgrade and check whether the plan you want is available. ​@JoeKing thank you for your message.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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