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end of contract special upgrade option more expensive

Forum|Forum|1 year ago
May 6, 2025
11 replies
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I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page.
I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss.

Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

Best answer by WelshPaul

You have zero chance of getting the deal that is available on the Martin Lewis website as an upgrade, let alone a better one.

WelshPaulAnswer

Platinum  Contributor

You have zero chance of getting the deal that is available on the Martin Lewis website as an upgrade, let alone a better one.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mkokAuthor

Active Contributor

Well that’s is very poor customer service if what you say is true.

MZone

Platinum  Contributor

@mkok Try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @mkok as @MZone has advised, can you please call our Sales Team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mkokAuthor

Active Contributor

Well that was a laugh. I phoned the that number and they can’t match the offer. I also called the complaints line and raised a complaint. So basically a new customer gets a better offer than an existing one. To make it even worse if I let my contract expire (which it does in a month) I can’t take that offer (which actually goes to ID mobile and not a 3rd party ) as they won’t port it over.

Absolutely disgusting and no way to treat an existing customer. Looks like I’ll be moving on from ID mobile.

M

mkokAuthor

Active Contributor

Hi @mkok as @MZone has advised, can you please call our Sales Team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

No they couldn’t. In fact the whole thing was worse. See my new reply in this thread.

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Anika A

iD Mobile Employee

Hi @mkok

We’re sorry to hear this.

New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.

Sometimes, a current customer deal will be better than a new customer deal, and vice-versa.

Anika

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mkokAuthor

Active Contributor

Hi @mkok

We’re sorry to hear this.

New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.

Sometimes, a current customer deal will be better than a new customer deal, and vice-versa.

Anika

Jolly good. Got my Lebara sim and PAT code. Switches over next week when my contract ends. Massively cheaper too.

Tyler C

iD Mobile Employee

No problem, all the best with your new network @mkok.

Thanks,

Tyler

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MrWerdna

New Contributor

So, there is nothing to stop me from going to a 1 month SIM only rolling contract with Smarty for example who use the same network and then after a month, I can take out a new contract as a new customer and get the better deal?