I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page.
I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss.
Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving
Best answer by WelshPaul
You have zero chance of getting the deal that is available on the Martin Lewis website as an upgrade, let alone a better one.
+24You have zero chance of getting the deal that is available on the Martin Lewis website as an upgrade, let alone a better one.
+22
+8Well that was a laugh. I phoned the that number and they can’t match the offer. I also called the complaints line and raised a complaint. So basically a new customer gets a better offer than an existing one. To make it even worse if I let my contract expire (which it does in a month) I can’t take that offer (which actually goes to ID mobile and not a 3rd party ) as they won’t port it over.
Absolutely disgusting and no way to treat an existing customer. Looks like I’ll be moving on from ID mobile.
Hi
No they couldn’t. In fact the whole thing was worse. See my new reply in this thread.
Hi
We’re sorry to hear this.
New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.
Sometimes, a current customer deal will be better than a new customer deal, and vice-versa.
Anika
Hi
We’re sorry to hear this.
New customer deals and current customer deals are consistently changing, therefore, it can depend on the time that you decide to change deals/upgrade.
Sometimes, a current customer deal will be better than a new customer deal, and vice-versa.
Anika
Jolly good. Got my Lebara sim and PAT code. Switches over next week when my contract ends. Massively cheaper too.
Create a new topic and ask a question to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to Log in with Facebook. To keep using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
