Ending a pay month plan for a sim only plan

Hi ​@ross1994,

Yes, you can keep your iD Mobile number and move onto a SIM Only plan if you're eligible for an upgrade.

You can either contact our Sales team, who can help arrange this for you, or you can do it yourself through the iD Mobile app by following these steps:

1. From the dashboard, scroll down and tap "View all upgrade deals".
2. On the next page, select the "SIM Only deals" option.
3. Scroll through the available plans and tap "Choose this plan" next to the one you'd like.
4. Tap "Continue" and follow the on-screen steps to complete the order. You'll be asked to complete a card verification check.
5. Once you've finished, tap "Place order". You'll then receive an order reference number confirming your upgrade.

Your existing iD Mobile number will remain on the account.

Regards,

Gemma M
The iD Mobile Social Media Team