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Active Contributor
grahamnoelbutler
Active Contributor
May 1, 2026
Question

Erroneous upgrade offers.

  • May 1, 2026
  • 5 replies
  • 56 views

Today was the second occasion I was offered upgrade options which when I pursued them, was told I was not entitled to nearer my contract maturity. 
 

Apparently the offer stands if I move to a handset deal (I have a sim-only deal). This should be clear from the outset. Disappointing.

    5 replies

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@grahamnoelbutler.

     

    Thanks for your feedback.  I’m sorry for the confusion and disappointment this has caused.

     

    Upgrade eligibility can vary depending on the type of plan you’re on. In some cases, certain upgrade offers may only be available when moving from a SIM-only plan to a handset plan, which is why the options shown can sometimes differ once checked against your account.

     

    That said, I understand this wasn’t clear from the outset and appreciate why this would be frustrating.

     

    If you’d like, please contact us directly via Live Chat so we can review your upgrade options and explain what’s available to you right now: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to take a closer look and help clarify things for you.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    Active Contributor
    grahamnoelbutlerAuthor
    Active Contributor
    May 1, 2026

    Hi Marquerita

    Thankyou. I simply want to get more data with my primary plan (07773329188) as I plan to stay with iD for the long term.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@grahamnoelbutler.

     

    Thank you for your response. it’s great to hear you’re planning to stay with iD Mobile long term.

     

    Before looking at an upgrade, you may be able to simply change your current SIM-only plan to one that includes more data. This is often the easiest way to increase your allowance without needing to start a new deal.

     

    You can check and manage your available plan changes in your account or via the iD Mobile app.

     

    If you’d like, you can also contact us via Live Chat and we’ll be happy to review your options and help you move onto a plan with more data: https://www.idmobile.co.uk/live-chat.

     

    We’ll make sure you’re on the best plan for your needs.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    grahamnoelbutlerAuthor
    Active Contributor
    May 1, 2026

    I’m afraid I can’t have the plan I want until 30 days before plan end. That’s August.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@grahamnoelbutler.

     

    If you’d like, you can also contact us via Live Chat and we can double-check your eligibility and talk you through the best options available to you: https://www.idmobile.co.uk/live-chat.


    We’ll be happy to help you get set up on the right plan when the time comes.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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