Skip to main content
Question

Error upgrading to new sim only contract

  • June 20, 2026
  • 2 replies
  • 21 views
C
Community Member

I am trying to upgrade my sim only contract.(the contract has expired, so is now a rolling 1 month) to a new 12 month sim only contract.

My previous contact has expired, so I am on a rolling 1 month notice now - plus I have been emailed several times and shown many banners in the app encouraging me to do this, so I know I am eligible.

But whenever I click to see all sim only upgrade offers, I get an error.  This happens in the idmobile app and several browsers on my phone and laptop.

What can I do to resolve this - I can't find any way to contact idmobile to discuss.

Thanks.

 

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@coldcoffee 

    You can contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+14
    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

    Hi ​@coldcoffee,

     

    We're sorry to hear you're having trouble viewing your upgrade offers, especially when you're eligible to upgrade.

     

    As you've already tried using both the iD Mobile app and multiple browsers on different devices, we'd recommend getting in touch with our Sales team via Live Chat. They'll be able to look into why the upgrade journey is failing and help you complete your SIM-only upgrade.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We hope this gets sorted for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement