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Community Member
October 15, 2026
Question

Exchange?

I received my new iPhone 18 pro yesterday and have opened the box but now I would really prefer the burgundy version, is it possible to exchange and if so how do I go about this (we have a curry’s near me)

TIA

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 16, 2026

    Hi ​@Hebs004,

     

    If you'd prefer a different colour, such as the burgundy version, you'll need to visit your local Currys store to discuss an exchange.

     

    Unfortunately, we're unable to arrange returns or exchanges for iPhone 18 devices through social media. As you have a Currys store nearby, they'll be best placed to advise on the options available and the process for exchanging the handset.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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