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Community Member
Daviesj198
Community Member
April 13, 2026

Exclusive app upgrade sales team said contact customer aervixe

I have processed an upgrade which was offered through the app to me (see photo attached). My current data allowance isn't enough. However the sales team said I they cant upgrade me and to contact customer services who would be able to honour the upgrade deal.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 13, 2026

    Hi ​@Daviesj198, 

     

    Thank you for reaching out, and I’m sorry for the confusion and frustration this has caused.

     

    Unfortunately, we’re unable to manually process or honour upgrade deals from our side. What we can assist with is arranging a return of the current upgrade, after which you would be able to place a new upgrade order based on the available options in your account, including one that better suits your data needs.

     

    We understand this isn’t ideal, especially if you were expecting a specific offer, and we apologise for any mixed information you may have received.

     

    If you’d like help with the return process, please contact us via Live Chat. 

    Owethu

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