At the end of September I traded in my old phone as there was an offer of an extra £250 when getting a pixel 10.I followed all the instructions, entering the trade in order number on the dedicated form for the extra 250First problem was the return package didn't arrive. I contacted support and eventually a package arrived. I returned my old phone and maybe a couple of weeks later I got the standard trade in price paid.I was already aware the extra 250 was a separate payment. However is still hasn't been paid. Despite several emails, I'm getting nowhere.Shortly I will be passing this to the Communications Ombudsman as making any progress to resolve the issue has been like banging my head against a brick wall

Hi @Jono.rw, I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.Should you wish to make a complaint about the trade-in service, you may do so in the following way:in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, orby calling 0370 111 6565.Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.-Isa🎀

Extra £250 trade in not received

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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