Extra £250 trade in not received

Forum|Forum|10 months ago
November 9, 2025
1 reply
81 views

At the end of September I traded in my old phone as there was an offer of an extra £250 when getting a pixel 10.

I followed all the instructions, entering the trade in order number on the dedicated form for the extra 250

First problem was the return package didn't arrive. I contacted support and eventually a package arrived. I returned my old phone and maybe a couple of weeks later I got the standard trade in price paid.

I was already aware the extra 250 was a separate payment. However is still hasn't been paid. Despite several emails, I'm getting nowhere.

Shortly I will be passing this to the Communications Ombudsman as making any progress to resolve the issue has been like banging my head against a brick wall

Best answer by Isa M

Hi @Jono.rw, I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Should you wish to make a complaint about the trade-in service, you may do so in the following way:
in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

-Isa🎀

I

Isa MAnswer

iD Mobile Employee

Hi @Jono.rw, I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Should you wish to make a complaint about the trade-in service, you may do so in the following way:
in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

-Isa🎀

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