Hi ​@L34NN3, 

Thank you for reaching out, and I'm sorry to hear that you're still waiting for your new handset after upgrading your plan seven days ago. I completely understand how frustrating this must be, particularly as you've already been billed for the new plan despite not yet receiving or being able to use the handset.

We'd be happy to look into the status of your upgrade order and check whether there are any delays affecting the delivery.

Please contact us via Live Chat, where our team can access your order details, check the current status of the handset and provide you with the latest information regarding your delivery.

We apologise again for the inconvenience and appreciate your patience while we work to get this resolved.

Owethu