faulty sim

Hi ​@directwave, 

Thank you for contacting iD Mobile.

I’m sorry to hear that your SIM card is no longer being detected by any phone. I understand how frustrating this must be, especially if you’re unable to use your mobile service.

Please contact our Live Chat team so an advisor can investigate the issue and determine whether you need a replacement SIM card. If a replacement is required, they can arrange for one to be sent to you by post, which typically takes 2–3 working days.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Alternatively, if you need a replacement SIM sooner, you can visit your nearest Currys store during its opening hours and ask for a replacement SIM.

We apologise for the inconvenience and appreciate your patience while this is resolved.

Owethu