Hi ​@Tigsay1 

I’m sorry to hear that you were unable to upgrade to the SIM-only deal you wanted and felt the need to leave in order to get a SIM-only plan elsewhere.

Could you please confirm the date your contract is expiring so I can verify this for you?

Michael Z

My 2 year contract ended 27th December, 

I am in same situation. No sim only options given. I will also be leaving unless I can switch to a sim only contract. A crazy business strategy given in a year or two I will want a new phone. 

Hi ​@Tigsay1 and ​@Wolf99 

Thank you for your message.

I apologise if it feels like you are being forced to upgrade, as that is not the case. The upgrade process is designed to give you options based on your contract timeline.

You become eligible to upgrade to a phone deal approximately two months before your contract ends. If you prefer to move to a SIM-only plan, this is available during the final 21 days of your contract.

I apologise again if this caused any confusion, but these are simply the two upgrade options available to customers depending on their contract stage.

-Michael

I held on and eventually the SIM only options gradually started to be offered, about a month or two later after the contract finished

Hi ​@Tigsay1, 

Thank you for sharing that update.

Your experience will be useful for others in the same situation, we appreciate you letting us know!

-Anneline