Forced to upgrade snd no option to move to sim only at end of contract | iD Mobile Community
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Forced to upgrade snd no option to move to sim only at end of contract

  • January 13, 2026
  • 2 replies
  • 46 views
T
New Contributor

Waited till the end of contract, and now being told I cannot move to a SIM only deal, but must take a new phone upgrade. 

Only option I have is to move to another mobile operator.

 

Went on live chat and they confirmed that only option is to upgrade phone at inflated prices, and supposedly I could have moved to a SIM only 21 days before contract end date.

This seems ridiculous as I now must leave to get a SIM only deal, and I'd lose a customer !!!

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@Tigsay1 

     

    I’m sorry to hear that you were unable to upgrade to the SIM-only deal you wanted and felt the need to leave in order to get a SIM-only plan elsewhere.

    Could you please confirm the date your contract is expiring so I can verify this for you?

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tigsay1
    • Author
    • New Contributor
    • January 13, 2026

    My 2 year contract ended 27th December, 

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