Contract is ending and the upgrade deals offered to me on the app are not good. However, via comparison website I have found a great deal thats still on ID mobile and is still an upgrade from the phone I currently have.
I found a previous thread that said if I were to buy the new deal I would lose my current number,
Is there anyway for me to upgrade to the deal I found on the comparison site and keep my number? This doesn’t seem like a difficult thing to do
Hi
I completely understand why this feels frustrating you’ve been loyal, your contract is ending and finding a great deal on a comparison site only to be told you might lose your number is really disappointing.
The key is: your existing account must take the deal, not a brand-new account.
Please get in touch via our sales team and they will be able to assist with the upgrade: 08000490250.
Thanks,
Luna
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