Question

Found better deal that is not offered as upgrade

Forum|Forum|2 months ago
December 10, 2025
1 reply
181 views

lucbesson
Active Contributor

Contract is ending and the upgrade deals offered to me on the app are not good. However, via comparison website I have found a great deal thats still on ID mobile and is still an upgrade from the phone I currently have.

I found a previous thread that said if I were to buy the new deal I would lose my current number,

Is there anyway for me to upgrade to the deal I found on the comparison site and keep my number? This doesn’t seem like a difficult thing to do

L

+1

Lunathi M
iD Mobile Employee
Forum|Forum|2 months ago
December 10, 2025

Hi @lucbesson,

I completely understand why this feels frustrating you’ve been loyal, your contract is ending and finding a great deal on a comparison site only to be told you might lose your number is really disappointing.

Upgrading vs. new contract

If you upgrade through the iD Mobile app, your existing number usually stays with you, this is the easiest way to keep it.
The issue arises when the deal you want is listed as a “new line” or “marketplace deal” rather than a standard upgrade. In that case, the system treats it as a brand-new contract, which is why some people have been told you can’t keep your number.

Option to keep your number

Check if the deal qualifies as an upgrade.
Some comparison sites list deals that look like “new contracts,” but iD Mobile can often apply them as upgrades if you contact them directly.

The key is: your existing account must take the deal, not a brand-new account.

Please get in touch via our sales team and they will be able to assist with the upgrade: 08000490250.

Thanks,

Luna

The iD Mobile Team

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