Contract is ending and the upgrade deals offered to me on the app are not good. However, via comparison website I have found a great deal thats still on ID mobile and is still an upgrade from the phone I currently have.I found a previous thread that said if I were to buy the new deal I would lose my current number,Is there anyway for me to upgrade to the deal I found on the comparison site and keep my number? This doesn’t seem like a difficult thing to do

Hi @lucbesson,I completely understand why this feels frustrating you’ve been loyal, your contract is ending and finding a great deal on a comparison site only to be told you might lose your number is really disappointing.Upgrading vs. new contractIf you upgrade through the iD Mobile app, your existing number usually stays with you,this is the easiest way to keep it.The issue arises when the deal you want is listed as a “new line” or “marketplace deal” rather than a standard upgrade. In that case, the system treats it as a brand-new contract, which is why some people have been told you can’t keep your number.Option to keep your numberCheck if the deal qualifies as an upgrade.Some comparison sites list deals that look like “new contracts,” but iD Mobile can often apply them as upgrades if you contact them directly.The key is: your existing account must take the deal, not a brand-new account.Please get in touch via our sales team and they will be able to assist with the upgrade:08000490250.Thanks,LunaThe iD Mobile Team

Found better deal that is not offered as upgrade

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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