Hi ​@SVI, 

I’m really sorry to hear about this I can understand how concerning and frustrating it must be, especially with it affecting your credit rating and upgrade options.

This is definitely something we’ll need to look into securely with you.

I’ve just sent you a private message so we can take some details and help get this sorted as quickly as possible.

To find it:

• Click your profile picture in the top-right corner
• Select ‘Private Messages’

Or use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We’ll pick this up with you there and work through it together.

Thanks 👍

Owethu