Skip to main content
Community Member
May 20, 2026
Question

Free Earbud Claim Issues

  • May 20, 2026
  • 7 replies
  • 66 views

How do I get a pdf copy of the invoice from my latest upgrade? I'm trying to claim the free earbuds. I've only received email confirmation, no attached invoice and no invoice in the package the phone was delivered in.

7 replies

Gemma M
iD Mobile Employee
iD Mobile Employee
May 20, 2026

Hi ​@Cat3brats,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 17, 2026

The same question as above, how do I get an invoice and how do I claim my free ear buds

Gemma M
iD Mobile Employee
iD Mobile Employee
July 17, 2026

Hi ​@Mercedes333,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 19, 2026

Hey I would like an email too, as I have no idea where to look to claim the earbuds please

Owethu M
iD Mobile Employee
iD Mobile Employee
July 20, 2026

Hi ​@JenG08

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu

New Contributor
July 29, 2026

Hi, 

I am also trying to claim the free earbuds and would like a copy of the invoice please. 
 

thanks

Anneline M
iD Mobile Employee
iD Mobile Employee
July 31, 2026

Hi ​@ScottSmi

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Anneline