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Question

Free Earbud Claim Issues

  • May 20, 2026
  • 5 replies
  • 32 views
C
Community Member

How do I get a pdf copy of the invoice from my latest upgrade? I'm trying to claim the free earbuds. I've only received email confirmation, no attached invoice and no invoice in the package the phone was delivered in.

    5 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • May 20, 2026

    Hi ​@Cat3brats,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mercedes333
    • New Contributor
    • July 17, 2026

    The same question as above, how do I get an invoice and how do I claim my free ear buds

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • July 17, 2026

    Hi ​@Mercedes333,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JenG08
    • New Contributor
    • July 19, 2026

    Hey I would like an email too, as I have no idea where to look to claim the earbuds please

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • July 20, 2026

    Hi ​@JenG08, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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