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Question

free gift, not able to claim? idmobile falsly advertise

  • May 17, 2026
  • 3 replies
  • 23 views
P
New Contributor

I have ordered a upgrade phone on the 26th Aprjl 2026 when there was a window to claim free chromebook with eligible purchase (Samsung 26 5g) the phone was delayed and not shipped till 8th may. 

 

Just want to say I missed the claim window. 

Idmobile is absolutely useless helping this to resolve and their website is misleading saying you can claim after phone been delivered due to need of imei when samung is saying  out of claim window.

Idmobile is now saying they can't do anything( so why advise otherwise on your website) 

If I knew I would never renew contract with them. 

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 17, 2026

    Hi ​@PolaC,

     

    Thanks for getting back in touch, and I’m really sorry to hear about the frustration this situation has caused.

     

    As you’ve advised that the order itself was placed within the promotional period, we would recommend contacting Samsung directly to explain the circumstances surrounding the delayed dispatch and the missed claim window due to awaiting the device IMEI number to see what can be done.

     

    As Samsung administers and reviews the promotional Chromebook claims directly, they would be best placed to check whether any exceptions or further assistance may be available in this situation.

     

    We completely understand why this has been disappointing, especially given the delivery delay, and we sincerely apologise for the inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • PolaC
    • Author
    • New Contributor
    • May 17, 2026

    Hello, 

     

    Thank you for your message. 

    I have contacted Samsung directly via phone and they advised me it's idmobile matter to resolve as they advertised the promo offer and they also provided me a reg nr as they logged the issue. 

     

    Thank you

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@PolaC 

     

    Thank you for the message.

     

    You can reach out to our live chat team on https://www.idmobile.co.uk/live-chat for further assistance regarding the matter.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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