Hi ​@rabkebab,

Thanks for getting in touch.

If the free laptop formed part of a promotional offer with your handset purchase, you would usually need to submit a claim through our promotions page rather than receiving it automatically.

Please use the following link to submit your claim and follow the instructions provided: https://www.idmobile.co.uk/claim-your-offer

You’ll usually need:

• Your order details
• Your handset IMEI number
• To submit the claim within the promotional claim period

If you experience any issues with the claim itself after following the steps, the promotions team listed on the page will be best placed to assist further.

We hope this helps. 

Regards,

Gemma M

The iD Mobile Social Media Team