Hi I have also purchased a S25 but have no proof of purchasing the phone which samsung requires. I only have proof of my contract. Can you please help. Thanks 

Hi ​@TheRedBaron666,

Welcome to the Community!

Have you checked your emails and junk emails for your order confirmation with an invoice.

Kashif

Hi yes but never got one. Just the one confirming the 29.99 a month contract. Even checked my spam etc. 

Hi ​@TheRedBaron666 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi

I've been trying to sort out something similar since May when I purchased a brand new contract. Offer was for free watch and airbuds alongside Samsung S25 Ultra. Was told items would arrive separately. Phone arrived - loads of hassles going live but eventually sorted. No sign of freebies. Chased numerous times since May and told they'd been sent. Put in complaint and now told offer never existed, or I have to prove it did. Do I now have an expensive contract (because I'd calculated the cost including freebies). Have I been duped? Do I have any other way to resolve? 

Why have you waited the best part of seven months to post here about it?

Hey there ​@mcgaugheypc, I would recommend raising further to our live-chat.

Thanks,

Tyler