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Marion222
Community Member
Community Member
September 11, 2026
Question

Free tablet

I have just upgraded and have my new phone but I have no welcome email or confirmation to screenshot and send. I changed my email from an old one that I have no access to and think perhaps the invoice and welcome email went to that email.

I have looked at my plan on my ID mobile account but can't find anything useful and can't find a copy of the invoice. I only chose this phone as I also needed a tablet and I dont know how to redeem it.

Any help would be welcomed. Thank you

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@Marion222,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.