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getting an early upgrade, my phone battery is terrible

  • June 22, 2026
  • 1 reply
  • 4 views
T
Community Member

Can I get an early upgrade?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Tommyg1708,

     

    I am so sorry to hear of the trouble that you are facing with your phone, however at the moment, we’re unable to offer early upgrades.

     

    You’ll need to wait until you become eligible for an upgrade on your account before you can move to a new device or plan.

     

    Once you are eligible, you’ll be able to view your upgrade options through your iD Mobile account or by speaking with our Sales team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    If you have any other questions, feel free to let us know and we’ll be happy to help.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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