Community Member

getting an early upgrade, my phone battery is terrible

2 replies
31 views

Can I get an early upgrade?

Gemma M

iD Mobile Employee

Hi @Tommyg1708,

I am so sorry to hear of the trouble that you are facing with your phone, however at the moment, we’re unable to offer early upgrades.

You’ll need to wait until you become eligible for an upgrade on your account before you can move to a new device or plan.

Once you are eligible, you’ll be able to view your upgrade options through your iD Mobile account or by speaking with our Sales team via Live Chat: https://www.idmobile.co.uk/live-chat

If you have any other questions, feel free to let us know and we’ll be happy to help.

Regards,

Gemma M
The iD Mobile Social Media Team

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Derriward

New Contributor

Hi the phone dies on high percent within like 10 maybe 15 minutes I work n need this phone during working hours n it dies really fast n it’s just not really helpfull im not sure if it’s because its the 13 but its just really not great thank you xxxx