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Question

getting my mum back to her old mobile number

  • July 15, 2026
  • 1 reply
  • 9 views
D
Community Member

I'm speaking on behalf of my mum, me and my brother were able to transfer back to our old mobile numbers however when we have tried to do it for our mum all the dates are invalid/greyed out. The PAC runs out tomorrow so she'll be stuck with a new number which she doesn't want, so what do we do to get her new number gone and her old number back?

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • July 15, 2026

    Hi ​@Declanethan123 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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