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giftcardnotworking
New Contributor
May 17, 2026
Question

Gift card not working

  • May 17, 2026
  • 3 replies
  • 28 views

I have a £25 gift card received as part of entering into my contract, but which does not work.

I have tried contacting both currys and mobiles.co.uk to no avail.

Some immediate assistance would be appreciated, seeing as this is clearly a known issue.

 

    3 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 18, 2026

    Hi ​@giftcardnotworking 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    giftcardnotworkingAuthor
    New Contributor
    May 31, 2026

    Hi - this is disappointing - it has been over a week since a resolution was promised.

     

    Was it ever pursued or has this been completely disregarded? 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 2, 2026

    Hi ​@giftcardnotworking 

     

    Thank you for getting in touch with us.

     

    I am so sorry for the disappointment we have caused you. Please keep an eye on your private messages as we have reply to you regards with your gift card voucher.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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