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Question

given wrong data

  • July 7, 2026
  • 1 reply
  • 5 views
O
Community Member

Hello I have upgraded my phone and was told I had unlimited data.

But I checked my account yesterday and I only have 10 GB data which is not correct 

I spoke to your agent over the phone when sorting it out so please check your records as I was promised unlimited date

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 9, 2026

    Hi ​@Olka3,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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