Going to sim only but says ‘couldnt finish’

Forum|Forum|11 days ago
September 20, 2026
1 reply
10 views

Trying to upgrade to sim only as my contract has ended but when I go through to the end it keeps saying whoops couldn’t finish this because of an error?

Owethu M

iD Mobile Employee

Hi @Ander909,

Thank you for reaching out, and I'm sorry to hear that you're experiencing an error when trying to complete your SIM-only upgrade. I understand how frustrating this must be, especially as your contract has already ended.

SIM-only upgrade options become available 24 days before your minimum contract term ends, provided you're eligible. As your minimum term has now ended, you should be eligible to review the available SIM-only options.

If you're still receiving the "Whoops, couldn't finish this because of an error" message, we'd recommend contacting our Sales Team so they can check your account and assist you with completing the upgrade.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to check your eligibility and discuss the SIM-only options available to you.

We apologise again for the inconvenience and appreciate your patience.

Owethu