Google Pixel 11 Pro XL - Trade-in Form doesn't work

Forum|Forum|21 days ago
September 9, 2026
3 replies
49 views

How has anyone else got around this?

I renewed my contract for a Pixel 11 Pro XL. The promotion was for £300 on top of the trade-in price quoted. Anyway, I am ready to send the phone in and it says you need to use a specific form or you get the standard value. All good so far but when you click on the form in the email (I also used the link from the screenshot I took of the offer at the time) it asks you to select the promotion and they all relate to Samsung phones.

So how am I meant to do the claim if I can't select the correct option? Is it a scam?

The only options are 3 Samsung offers for £100.

Best answer by Gemma M

Hi @Willonia525,

I'm sorry to hear you're having issues with the trade-in form.

If the promotion was for a Google Pixel 11 Pro XL and the claim form is only showing Samsung promotions, we'd recommend contacting Currys, as our trade-in service is provided by our sister company.

For any queries regarding the trade-in process, promotional bonuses, or claim forms, please contact: TradeUpHelp@currys.co.uk

They will be able to check:

The correct promotion linked to your order.
Why the Pixel offer isn't appearing on the form.
Whether the trade-in bonus has been correctly registered.
What steps you need to take to ensure you receive the promotional value.

Regards,

Gemma M
The iD Mobile Social Media Team

Gemma MAnswer

iD Mobile Employee

Hi @Willonia525,

I'm sorry to hear you're having issues with the trade-in form.

If the promotion was for a Google Pixel 11 Pro XL and the claim form is only showing Samsung promotions, we'd recommend contacting Currys, as our trade-in service is provided by our sister company.

For any queries regarding the trade-in process, promotional bonuses, or claim forms, please contact: TradeUpHelp@currys.co.uk

They will be able to check:

The correct promotion linked to your order.
Why the Pixel offer isn't appearing on the form.
Whether the trade-in bonus has been correctly registered.
What steps you need to take to ensure you receive the promotional value.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

Willonia525Author

New Contributor

Hi Gemma,

Thanks for the reply. In the end I got fed up with the ambiguity from Currys so I returned the phone within the time limit, went back to my old contract and when it finishes next week I will be going to do a different network.

I had been with ID Mobile for years but this experience made me not trust the company if I had future problems. Obviously I know this is nothing you can control but the only power I have is to take my money elsewhere.

M

Marquerita T

iD Mobile Employee

Hi @Willonia525.

Thank you for letting us know.

We're sorry to hear about your experience and that it's led to you leaving us after so many years. We appreciate you taking the time to explain, and we're sorry we couldn't make things easier for you.

We wish you all the best for the future.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.