Community Member

had a call in regards to upgrade had no confirmation

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Had a call this morning regarding an upgrade, agreed to it and was told would be delivered in the next few days. I’ve had no confirmation of this, has this gone through ?

Gemma M

iD Mobile Employee

Hi @Lilsmaegoldie,

If you haven't received any confirmation email or order information following the upgrade call, we'd recommend contacting our Live Chat team so they can check whether the upgrade order was successfully processed.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and confirm whether the order has gone through and, if so, provide any available order details.

Regards,

Gemma M
The iD Mobile Social Media Team

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