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Community Member
July 29, 2026
Question

Having Trouble with my upgrade

  • July 29, 2026
  • 1 reply
  • 12 views

I’ve received emails saying I can upgrade and my plan has come to an end. However, when u go onto the app it says I can’t upgrade?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 31, 2026

    Hi ​@KaraBreakspear,

     

    I'm sorry to hear you're having trouble upgrading.

     

    If you've received emails advising that you're eligible to upgrade, but the app is showing that you can't, we'd recommend contacting our Sales Team for assistance.

     

    They'll be able to check your eligibility, review any available upgrade options, and investigate why you're unable to complete the upgrade through the app.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We hope they're able to get this sorted for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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