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help

  • November 9, 2025
  • 3 replies
  • 51 views
K
Community Member

Hello. I’m currently due a upgrade and when I’m trying to do so on my the app it’s saying I don’t have a direct debt set up but I do 

    3 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • November 9, 2025

    Hi ​@keelierayner 

     

    I’m sorry to hear that you’re having trouble processing your upgrade regarding this issue. I recommend contacting our sales team on 0800 049 0250 or reaching out via live chat: https://www.idmobile.co.uk/live-chat. They’ll be able to check your account and assist with processing the upgrade.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • November 10, 2025

    ​@keelierayner  You can also call on this number the sales team iD sales adviser on 020 7139 1397, between 9am - 6pm.

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • November 10, 2025

    Hey there ​@keelierayner, we hope that ​@Michael Z & ​@JoeKing were able to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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