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help

  • November 9, 2025
  • 3 replies
  • 29 views

Hello. I’m currently due a upgrade and when I’m trying to do so on my the app it’s saying I don’t have a direct debt set up but I do 

3 replies

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  • iD Mobile Employee
  • November 9, 2025

Hi ​@keelierayner 

 

I’m sorry to hear that you’re having trouble processing your upgrade regarding this issue. I recommend contacting our sales team on 0800 049 0250 or reaching out via live chat: https://www.idmobile.co.uk/live-chat. They’ll be able to check your account and assist with processing the upgrade.

 

Michael Z


JoeKing
Silver Contributor
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  • Silver Contributor
  • November 10, 2025

@keelierayner  You can also call on this number the sales team iD sales adviser on 020 7139 1397, between 9am - 6pm.

 

Joe 🙂


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 10, 2025

Hey there ​@keelierayner, we hope that ​@Michael Z & ​@JoeKing were able to help.

 

Thanks,

Tyler