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Community Member
Scootjon1
Community Member
October 1, 2026

help I'm on a sim only contract my phone desperately needs replacing as its at the end of its life abs i need to upgrade today

My phone is at the end of is life i cannot make outgoing calls I need to upgrade but I'm locked in a sim only contract. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Scootjon1,

     

    Thanks for getting in touch. If you’re currently eligible to upgrade from your SIM-only plan to a phone contract, our Sales Team will be able to help you with the options available.

     

    Please contact them via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to check your upgrade eligibility and help you find a suitable handset and plan.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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