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Jc marie
Community Member
Jc marie
Community Member
Oct 5, 2026 8:34 PM UTC
Question

HELP! Iv tried to reach out to customer service but after ten minutes they didn't have a clue what i was trying to get help with!

I upgraded and thought id chosen 250 gb storage but its stayed the same! Id support were useless!  I can't even get through to them that I want to change it. How do I send  the dam thing back

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 6, 2026 9:00 PM UTC

Hi ​@Jc marie 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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