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Question

Help required by customer service

  • July 20, 2026
  • 1 reply
  • 10 views

Hi 

 

I recieved an early upgrade offer, but when clicking the link it keeps coming up with an error and wont let me progress further. Please can this be looked into urgently. Thank you 

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 20, 2026

Hi ​@Paul4040

 

Thank you for reaching out.

 

We're sorry to hear that you're experiencing issues with your early upgrade offer and that you're unable to progress after clicking the link. We apologise for the inconvenience this has caused.

 

As the offer is relating to an upgrade, we'd recommend contacting our Sales Team, who will be able to review the upgrade options available on your account and assist you with completing the upgrade.

 

You can contact our Sales Team via:

They'll be happy to look into the issue with the offer and discuss the upgrade options available to you.

 

Owethu