Hi ​@Grysbal ,

I’m really sorry for the trouble you’ve had trying to get support, I know how frustrating that can be, especially when time is tight. I’m here to help.

So I can look into the issue with your upgrade and get this resolved for you, please drop me a DM with your full name, phone number, and order number. Once I have that, I’ll check your account and give you a clear update on what’s happening.

Lamiya

Hi ​@Lamiya C 

I'm unable to send a private message on this forum?

​@Lamiya C I've spoken with one of your colleagues on the phone... Looks like it's all sorted. 

Hi ​@Grysbal ,

Thank you for the update. I’m glad to hear everything is sorted. If you have any further issues or questions, just let us know. 

Lamiya

​@Lamiya C another small snag which I'd appreciate some help with; the unlimited data, which was agreed at the time of upgrade, doesn't show on my account. 

Could you please confirm it is/will be active?

​@Lamiya C any possibility you can help with the above?