Skip to main content
New Contributor
December 12, 2025
Question

Help required from ID

  • December 12, 2025
  • 6 replies
  • 73 views

If anyone from ID could please reply and help with an apparent issue with my upgrade, I'd appreciate it. The live chat was worse than useless and simply took up more time which I really don't have to spare.

 

    6 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 12, 2025

    Hi ​@Grysbal ,

     

    I’m really sorry for the trouble you’ve had trying to get support, I know how frustrating that can be, especially when time is tight. I’m here to help.

    So I can look into the issue with your upgrade and get this resolved for you, please drop me a DM with your full name, phone number, and order number. Once I have that, I’ll check your account and give you a clear update on what’s happening.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GrysbalAuthor
    New Contributor
    December 12, 2025

    Hi ​@Lamiya C 

    I'm unable to send a private message on this forum?

     

    GrysbalAuthor
    New Contributor
    December 12, 2025

    @Lamiya C I've spoken with one of your colleagues on the phone... Looks like it's all sorted. 

     

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 12, 2025

    Hi ​@Grysbal ,

     

    Thank you for the update. I’m glad to hear everything is sorted. If you have any further issues or questions, just let us know. 

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GrysbalAuthor
    New Contributor
    December 14, 2025

    @Lamiya C another small snag which I'd appreciate some help with; the unlimited data, which was agreed at the time of upgrade, doesn't show on my account. 

    Could you please confirm it is/will be active?

    GrysbalAuthor
    New Contributor
    December 15, 2025

    @Lamiya C any possibility you can help with the above?