I upgraded my phone yesterday but my bank declined the payment today because I didn't authorise it in time will you try take the payment again
help with an upgrade
+8Hi
Thank you for getting in touch, and I’m sorry to hear the payment wasn’t authorised in time.
As the transaction has been declined by your bank, we’re unable to automatically retry the payment for your upgrade order with iD Mobile.
📞 What you need to do next
You’ll need to contact our Sales team, who will be able to:
- Check the status of your upgrade order
- Advise if the order can be reprocessed
- Arrange a new payment attempt or alternative solution for you
You can reach them via:
- 💬 Live Chat on the iD Mobile website
- 📞 Phone: 0800 049 0250
⚠️ Important note
Until the payment issue is resolved, your upgrade order may remain on hold or be cancelled depending on the system status.
Owethu
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