Hi ​@Pardeepx87, 

Thanks for reaching out, and congratulations on your upgrade! We're sorry to hear that you haven't received your Samsung Galaxy Watch8 and understand why you'd want to know what's happening.

The Galaxy Watch8 is part of a promotional offer, so you'll need to submit a claim separately to receive it. You can submit your claim through the iD Mobile offer page:

https://www.idmobile.co.uk/claim-your-offer

Claims must be submitted by 04/11/2026 at 23:59 through the Samsung promotional claims website:

https://samsungoffers.claims/BacktoSchool2026

Please note the following terms of the offer:

• The offer is non-transferable and there is no cash alternative.
• There is a maximum of 1 claim per Promotion Product purchase per individual participant.
• A maximum of 4 claims per household can be made.
• If you return the qualifying purchase, the Samsung Galaxy Watch8 must also be returned.

If you've already submitted your claim and are waiting for the watch, we'd recommend checking the claim status through the Samsung promotional claims process.

We hope this helps clarify the process and that you receive your Galaxy Watch8 soon.

Owethu