Hi ​@Ruby123 

The majority of the replies to questions posted here on the Community are given by fellow iD Mobile customers and because we are not able to access account information, and therefore we can not give you an answer to your question.

Your best bet is to contact iD Mobile Customer Services and you can do this in any of the following ways:-
 

You can talk to an advisor via this link:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.


Hope this helps x