Hi ​@Gooners2015. 

Thank you for your message.

Could you please confirm whether you took out your plan directly with iD Mobile or through one of our third-party partners, such as Mobiles.co.uk, Carphone Warehouse, or MoneySavingExpert?

If your order was placed through one of these partners, the promotional may have been offered by them rather than by iD Mobile. Also please confirm if it's a Currys or Amazon voucher?

-Michael Z

Yes directly through id mobile, it was a £35 voucher I got told it was for new customers and can choose curry’s amazon or a voucher which can be used in various places which is the one I chose, thankyou

I don’t mind just an Amazon one if easier

Hi ​@Gooners2015.,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team