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Hi,  Yesterday I changed my plan, but I still got the old one. Could you please to check what’s wrong? Thank you.

  • April 17, 2026
  • 1 reply
  • 5 views
V
Community Member

Hi, 

Yesterday I changed my plan, but I still got the old one. Could you please to check what’s wrong?

Thank you.

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@Viktors.

     

    Thanks for your post.

     

    To help get this checked for you, please contact our Live Chat team so they can review your account and see why your new plan hasn’t applied yet. They’ll be able to confirm what’s happened and make any necessary corrections for you.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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