Hi ​@Zayzay,

Thanks for getting in touch.

Unfortunately, it isn't usually possible to change your plan just two weeks after signing up.

The earliest point at which a plan can be changed depends on the type of plan you've taken out. In most cases, changes can only be made after a minimum period has passed, which can range from 1 to 6 months depending on the agreement.

If you'd like to find out exactly when your plan becomes eligible for a change, we'd recommend contacting our Live Chat team who can check your specific account and advise further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team