Solved

How do I get proof of purchase so I can claim my free gift?

Can somebody advise please?

Best answer by Tom

Hi @JohnCotts

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

+22

Check your emails for your order documents?

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MZone wrote:

Check your emails for your order documents?

Nope! Unfortunately It looks as though I have inadvertently deleted the order confirmation etc

Is there any way of getting a duplicate or downloading from the website?

+22

If you purchased from iD probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @JohnCotts

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+25

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

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