How do I get proof of purchase so I can claim my free gift?

Forum|Forum|1 year ago
May 8, 2025
6 replies
561 views

Can somebody advise please?

Best answer by Tom

Hi @JohnCotts

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

MZone

Platinum  Contributor

Check your emails for your order documents?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JohnCottsAuthor

New Contributor

Check your emails for your order documents?

Nope! Unfortunately It looks as though I have inadvertently deleted the order confirmation etc

Is there any way of getting a duplicate or downloading from the website?

MZone

Platinum  Contributor

If you purchased from iD probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @JohnCotts

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

TomAnswer

iD Mobile Employee

Hi @JohnCotts

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Simon.black.bug

New Contributor

I also require proof of purchase. This reponse does not give any direction for self service so asking in reaponse to the original question.

P

Psmithy89

New Contributor

I was planning to keep my phone and just change plan to sim only once i had the option to upgrade. After seing a deal you offered with a free samsung tab as part of the deal i decided to go for it. But now once ive agreed to the contract and recieved my new phone its turning out to be a nightmare to claim the gift promised.

Can you pleas just send me a document with all the details samsung require as proof of this as you sold me this contract.

It should be straightforward as you advertised it massively before buying but making it as difficult as possible once deal is done.