Skip to main content
Community Member
December 23, 2025
Question

How do I port my number from id pay as go to id pay monthly without changing my number?

  • December 23, 2025
  • 2 replies
  • 173 views

How do I switch my pay as you go plan to monthly bills please without changing my number?

    2 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    December 23, 2025

    Sorry, you can’t transfer a number from an iD PAYG to iD Pay Monthly account, ​@Yetunde.olojede

    The usual solution is to temporarily switch the number you want to keep (from your iD PAYG account) to a different network, and then switch back to iD Mobile (your iD Pay Monthly account).

    Get a PAC from iD (for the number you want to keep) and use with a new network (e.g. ASDA Mobile, giffgaff, etc). Once the number you want to keep is active with the new network, get a PAC to port back to your iD Mobile Pay Monthly account.

    I’d recommend NOT doing this over the Christmas / New Year period.

    🍀

     

    Forum member (non-iD).
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 23, 2025

    Hi ​@Yetunde.olojede 

     

    I’m really sorry to let you know that our system does not allow internal number transfers. You can, however, transfer a number from a different network to iD Mobile, or from iD Mobile to another network. The only way to keep your current number with us is by upgrading your existing contract, which will create a new plan while retaining your old number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.