How long does it take to receive your upgrade after ordering

Forum|Forum|4 months ago
October 2, 2025
3 replies
124 views

Robert Lowth
Active Contributor

How long does it take to receive your upgrade after ordering?on website when upgrading it's say next day, I ordered Wednesday at 1,40 am, after work hoping I,d get it Thursday, Friday when I'm on days off when, it's taken full day just to receive my pre contract summary information email which I have agreed to, but not heard anything back from id mobile or dpd, abit worried that's it's going to come when I'm back at work. And couldn't change delivery address,

I ordered after work Wednesday 1,40 am thinking I,d get it latest Friday if it's next day delivery.

+19

Siân W
iD Mobile Employee
Forum|Forum|4 months ago
October 3, 2025

Hi @Robert Lowth can I ask what handset you ordered? We may be waiting for more stock.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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R

Robert Lowth
Author
Active Contributor
Forum|Forum|4 months ago
October 3, 2025

Hi thanks for your reply, I phoned sales team they told me they was a problem with the pre contract summary information, I never received the 1st edocuments email and they said they never received 2nd edocuments after I submitted it. But abit fed up I had spend an hour on online chat getting the edocument email then other 1 hour on phone to sales team.

And because it's taken extra days to sort this out I have had to get the sales team to send to my parents house because I'm afraid the phone will come while I'm at work, when was ordering it's says next day, so I thought Friday latest.

Thanks

Rob