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New Contributor
Jonboy1999
New Contributor
June 11, 2026
Question

how to get an invoice fir a claim

  • June 11, 2026
  • 9 replies
  • 60 views

How do i obtain an invoice for my purchase, as im trting to claim for a tablet that was included in my deal?

    9 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 11, 2026

    Hi ​@Jonboy1999,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Psmithy89
    New Contributor
    June 11, 2026

    Same issue. Feels impossible to claim

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 12, 2026

    Hi ​@Psmithy89 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Dahliajay
    New Contributor
    June 20, 2026

    Having the same issue  can't use screenshot wants a pdf

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 22, 2026

    Hi ​@Dahliajay 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Dahliajay
    New Contributor
    June 23, 2026

    Direct message you and still no reply 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 24, 2026

    Hi ​@Dahliajay 

     

    Thank you for getting in touch with us.

     

    I can see that one of my colleagues has already sent you a private message regarding this matter. I have also sent you a private message just now.

    Please check your private messages and reply at your convenience so that we can continue assisting you further.

    We look forward to hearing from you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Dahliajay
      New Contributor
      June 24, 2026

      Thank you all sorted now

      iD Mobile Employee
      Zandile M
      iD Mobile Employee
      June 25, 2026

      ​@Dahliajay 

       

      Thank you for getting in touch with us, and I am glad that we have resolved your issue.

       

      Thank you,

       

      Zandile m

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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