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Question

how to get an invoice fir a claim

  • June 11, 2026
  • 9 replies
  • 40 views

How do i obtain an invoice for my purchase, as im trting to claim for a tablet that was included in my deal?

9 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 11, 2026

Hi ​@Jonboy1999,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • June 11, 2026

Same issue. Feels impossible to claim


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  • iD Mobile Employee
  • June 12, 2026

Hi ​@Psmithy89 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z

 


  • New Contributor
  • June 20, 2026

Having the same issue  can't use screenshot wants a pdf


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  • iD Mobile Employee
  • June 22, 2026

Hi ​@Dahliajay 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team 


  • New Contributor
  • June 23, 2026

Direct message you and still no reply 


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  • iD Mobile Employee
  • June 24, 2026

Hi ​@Dahliajay 

 

Thank you for getting in touch with us.

 

I can see that one of my colleagues has already sent you a private message regarding this matter. I have also sent you a private message just now.

Please check your private messages and reply at your convenience so that we can continue assisting you further.

We look forward to hearing from you.

 

Thank you,

 

Zandile m

The iD Mobile Team 


  • New Contributor
  • June 24, 2026

Thank you all sorted now


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  • iD Mobile Employee
  • June 25, 2026

@Dahliajay 

 

Thank you for getting in touch with us, and I am glad that we have resolved your issue.

 

Thank you,

 

Zandile m

The iD Mobile Team