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how to swap contact to a different number?

  • April 20, 2026
  • 1 reply
  • 1 view
Joanne Sarah
New Contributor

Hello, 

Could I please swap my contract over to a different number and then set up a pay as you go for the other phone?

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@Joanne Sarah 

     

    Kindly be advised that we are unable to transfer a number or contract from one iD Mobile account to another, as this may result in the number being lost.

    If you wish to move to a new plan, the best option would be to upgrade within your current account. Please also note that we are unable to convert a Pay Monthly contract into a Pay As You Go account.

    I apologise for any inconvenience this may cause.

     

    Michael Z

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