Solved

how to upgrade from pay monthly to sim only at the end of contract

Forum|Forum|2 years ago
August 23, 2024
19 replies
11768 views

I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???

Best answer by Kash M

Hi @Gembev,

Welcome to the Community!

If you are currently on a handset contract you can’t move to a SIM only until after the contract end date, the same also applies for plan changes.

Kash

Show previous replies

R

Ramata jimoh

New Contributor

Hi

D

dan_t

New Contributor

I’m in the same boat, my 24month plan finished at the end of July and I wanted to switch to sim only, but I keep getting the message “Looks like we don’t have any plans available”. Interestingly I have options to upgrade to any handset, but not sim only.

M

Marquerita T

iD Mobile Employee

Hi @dan_t.

Thank you for your post. We’re sorry to hear that you’re having trouble switching to a SIM-only plan.

Please contact our Sales Team via Live Chat: https://www.idmobile.co.uk/live-chat. They can check which plans you’re eligible for and help you choose and apply for the option that best suits your needs.

Thanks,

Marquerita

The iD Mobile Team

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W

Wullie3011

New Contributor

I upgraded to sim only on id app 2 weeks ago my plan changed the next day my sim only plan is £6.00 a month but today id took £45.68 which is the price of my old plan

M

Marquerita T

iD Mobile Employee

Hi @Wullie3011.

Thank you for your post.

We’re sorry to hear that you were charged £45.68 after upgrading to your £6 SIM-only plan.

It’s possible that the plan change was made after your billing cycle had already closed. In this situation, the previous plan may still have been included in the latest bill, even though your new plan became active the following day.

Please contact us directly via live chat: https://www.idmobile.co.uk/live-chat so we can check your account and confirm when your billing cycle closes, as well as review the charge and the date your new plan became active.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jules17

New Contributor

I am having the same issue. If this is such a common problem for customers maybe something to look into. I have spent ages trying to get a SIM only account. I do not want an upgrade at the moment.

Gemma M

iD Mobile Employee

Hi @Jules17,

I'm sorry to hear you're having difficulties getting a SIM-only plan set up.

If your goal is to change to a SIM-only plan rather than an a handset upgrade, we'd recommend contacting our Sales Team directly, as they'll be able to discuss the available options and help ensure you're set up on the correct plan.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

We appreciate your feedback, and if you're experiencing the same issue as another customer, the Sales Team will be best placed to review your circumstances and assist further.

We hope they're able to get this sorted for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Tess Carragher

New Contributor

When is my contract end date

Gemma M

iD Mobile Employee

Hi @Tess Carragher,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.