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Question

I am being charged double every month. Please help.

  • July 17, 2026
  • 1 reply
  • 8 views

  • Community Member

I have a 12-month sim contract currently and I had one the last year and I have been charged for not only my current one but also my previous one which should have ended but hasn't for some reason. Could I please get some assistance in stopping this double monthly payment. Thank you.

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 18, 2026

Hi ​@Muf 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai