Community Member

I am being charged double every month. Please help.

Forum|Forum|2 months ago
July 17, 2026
3 replies
48 views

I have a 12-month sim contract currently and I had one the last year and I have been charged for not only my current one but also my previous one which should have ended but hasn't for some reason. Could I please get some assistance in stopping this double monthly payment. Thank you.

billing

Hosai W

iD Mobile Employee

Hi @Muf

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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L

Leonard2

New Contributor

Please contact me because i am not going to pay x2 the price am paying monthly is 22.49. I pay every month and every month you make me pay double the price am meant to pay either you contact me and we sort this out or am not paying anything this isnt fair

M

Marquerita T

iD Mobile Employee

Hi @Leonard2.

Thank you for your post. I'm sorry to hear you've been charged more than expected each month.

As this involves looking into your account and billing directly, could you please contact us so we can access your account and investigate the double charges properly?

You can reach us on: Live chat: https://www.idmobile.co.uk/live-chat

Once we're able to review your account, we'll be able to see exactly what's happening with the £22.49 monthly charge and get this resolved with you directly.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.