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Community Member
Pdubberley
Community Member
July 4, 2026

i am tryingvto upgrade my plan but my home phone isnt working try to take the

  • July 4, 2026
  • 1 reply
  • 6 views

Need to upgrade but my home phone isn’t working and that is the only contact to verify my identity

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 6, 2026

    Hi ​@Pdubberley,

     

    We're sorry to hear you're having trouble upgrading.

     

    Unfortunately, this isn't something we're able to assist with here. We'd recommend contacting our Sales team via Live Chat, as they'll be able to discuss the verification options available and help you complete your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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